We're Improving Our Level of Customer Service!

As we told you here on the blog back in June, Honda of El Cerrito has recently hired a new Fixed Operations Manager, Burt Gallegus. We have always prided ourselves on great customer service, but, under Burt's management and leadership, we are taking it to a whole new level!

First and foremost, we've taken note of our customers' issues reaching their particular advisor on the phone. To ensure that every customer has direct access to their advisor, we've given each of our advisors a cell phone with a specific number. Now, we are instantly available to you, and we look forward to hearing for you.

In addition to this step, we are committed to taking the initiative to find ways to do our work better, smarter, and faster. We'd like to encourage our customers to contact us to discuss your experience at Honda of El Cerrito. Our job doesn't mean much if you're not satisfied. We genuinely desire our customers to know that we value and care about them. That is why we commit ourselves everyday to exceeding your expectations. Let us know how Honda of El Cerrito can help!